Shipping policy
🚛 Free Shipping on USA orders $125+ (contiguous US, before tax)
⏱ Processing: 1–7 business days
📦 Delivery: 1–4 business days after processing (contiguous US)
🌍 International: Available to select countries via USPS
Shipping Options & Rates
We've made every effort to get your orders processed and shipped faster. All services are provided by USPS. Shipping services and rates are subject to change without prior notice.
- 2-Day & Overnight orders — place by 10:00 AM CT for quickest delivery
- Expedited orders placed after 10:00 AM CT require an additional day for processing
- All "Delivery by" dates are estimates and not guaranteed
- USPS expedited options may not be available in all areas
Contiguous United States
THE COLDEST WATER uses USPS service on all shipments within the contiguous United States unless otherwise noted or an expedited option is selected.
- Processing: 1–7 business days
- Delivery: 1–4 business days after processing
- You'll receive a tracking number via email when your order ships
Alaska & Hawaii
- Shipped via USPS — may incur additional charges based on weight or insured value
- We'll inform you of any extra charges before processing
- Minimum 5 business days for delivery
- Promotional/free shipping applies only to contiguous US orders
International Shipping
COLDEST ships internationally to select countries through our partnership with USPS.
- Free shipping does not apply to international orders
- Promo codes for free shipping cannot be applied to international orders
Shipping Holidays
COLDEST and carriers (USPS, UPS, DHL, FedEx) will not ship or deliver on the following dates. Shipping estimates resume the next business day.
- New Year's Day — January 1
- Easter — April 20–22
- Memorial Day — May 27
- Independence Day — July 4
- Labor Day — September 2
- Thanksgiving — November 28
- Christmas — December 24–25
- New Year's Eve — December 30–31
Our Return Policy
Coldest Shopping Guarantee — your satisfaction is our #1 priority.
Bottles, Dog Bowls & Ice Packs
- Not 100% satisfied? Return for a replacement or refund of purchase price
- Lifetime Warranty on manufacturer defects (does not include normal wear, dents from drops, misuse, or theft)
- Returns/replacements not accepted on custom engraved bottles
Bedding (Pillows, Sheets, Comforters, Dog Beds)
- 30-Day Money Back Guarantee
Hydration Products
- 60-Day Return Window — contact returns within 60 days of delivery
Filters
- 30-Day Return Window — contact returns within 30 days of delivery
COLDEST does not price match with dealers or competitors.
