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Submit a ticket. Our CS Team is active 24 hours of the day, 7 days a week. 

After hitting submit, please wait 1-10 seconds after for it to fully go through. Thanks for your patience.


PRIORITY SUPPORT (within 1 hour) To submit a support ticket, scroll to the top of the page and complete the ticket.

If you don’t receive a response in 24 hours, submit again

24/7. Tickets are typically responded to in under 1 hour. Thanks for your patience.

Due to World Logistics Issues, please allow for extra time for delivery carriers and thank your drivers. We love them too. 


To submit a support ticket, scroll to the bottom of the page and complete the ticket.

Looking to Return an item? Where’d you get it?


In order to return a gift, you need to get the original purchase order # from the buyer, and include the buyer details. From there, pick where the person bought it,  submit for a return label and we will process the refund to the original buyer as their card is the one on file. 

Yes. As we aim to provide the highest customer support possible, we will refund you upon return of item. We repurpose them in-house and donate them to local organizations and NGO’s.

If we messed up your engraving as mistakes can happen, email us for help.

TheColdestWater believes in serving you the customer first. If for whatever reason you are not happy, we always have your back. Hit up our awesome customer support team here, as we are happy to help even after the 90 day threshold.

This is likely due to the small white valve that is on too tightly on your flip top lid. Try to loosen the valve (but do not take it out). This can be attempted in multiple ways.

  1. 1. Shake bottle intensely or
  2. 2. Use a pin or metal nail to poke it gently to create airflow between air valve and lid. When it is too tight,  it prevents air or whistle.

We have staff working 24/7 around the clock. Sometimes tickets do not get seen, or sent in spam, triggered by the AI Robots of the web.

Anyways, if you don’t get a response in 48 hours, email us again and cc:  [email protected]

We got your back. Just hang in there!

For Wholesale Inquiries

Or email us at : [email protected]

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Secondary support if no response after 48 hours:
[email protected]

Our team working behind the scenes on your order.