*Founders Club & Free Coldest Mystery Bottle available in the USA only.
COLDEST WATER BOTTLES
How do I get in touch?
Submit a support ticket! This is the fastest way to get a hold of us. If we haven’t responded in 48 hours, please submit a second ticket.
There Is A Suction Issue, Or Noise Coming From My Bottle.
This is likely due to the small white valve that is on too tightly on your flip top lid. Try to loosen the valve (but do not take it out). This can be attempted in multiple ways.
1. Shake bottle intensely or2. Use a pin or metal nail to poke it gently to create airflow between air valve and lid. When it is too tight, it prevents air or whistle.
COLDEST ICE PACKS
How long are Ice Packs supposed to stay cold?
Ice Packs are engineered intentionally to stay cold up to 20 minutes – the optimal amount of time for icing and recovery.
My Icepack is leaking? What should I do?
Discard immedately.
COLDEST BEDDING
How long are Ice Packs supposed to stay cold?
Ice Packs are engineered intentionally to stay cold up to 20 minutes – the optimal amount of time for icing and recovery.
COLDEST PETS
How long are Ice Packs supposed to stay cold?
Ice Packs are engineered intentionally to stay cold up to 20 minutes – the optimal amount of time for icing and recovery.
COLDEST WARRANTY
What is Coldest Limited Lifetime Warranty?
We back all our products from manufacturer defects. Hydration, Pets, and Ice Packs with a lifetime warranty. Our bedding products have a 120 day warranty. Our warranty does not include normal wear and tear, theft, drops an dents.
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